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1.
How long will it be before I receive my order?
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Please allow 7 - 10 working days for delivery (subject to stock availability).
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2.
What payment methods do you accept?
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Whether you are placing your order over the web or over the phone with one of our friendly sales agents at our call centre, we accept Visa, Mastercard and American Express.
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3.
How can I be sure my order has been received?
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When you submit your order you will be given an order reference number. You will also receive a confirmation email within 24 hours. This email includes the reference number as well as a customer service telephone number should you have any questions.
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4.
When will my credit card be charged?
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Your credit card will not be charged until your order is shipped
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5.
What if I’m not happy with the product?
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All of our products are backed by our Money Back Guarantee. If you are not totally satisfied with the results, simply return the items, within the specified time (please check the product page for specific conditions) - for a refund of the purchase price (less postage and handling). Simply contact our friendly Customer Care Consultants on 1800 500 903 to arrange a replacement or return. Your Customer Care Consultant will provide all necessary details to process your request.
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6.
Are there other ways to place my order?
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Yes. If you prefer not to order online, you can call us on 1300 785 810.
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7.
What if an item I’ve ordered is out of stock?
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Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we will mail you with a backorder notification. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total. Please call 1300 785 810 anytime with any questions about out-of-stock items.
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8.
I'm nervous about using my credit card online. Is my order secure?
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Your name, address, credit card information, and all billing information are secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order.
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9.
How much will I be charged for postage and handling?
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Postage and handling fees depends on the products you are purchasing. Please check individual product pages for their postage and handling fees.
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10.
Are customers able to pay through PayPal?
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No, at this stage we don't have a PayPal facility.
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11.
How do I place an order on the website? Can I change my order during checkout?
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Simply select the products you want from the options on the left side menu in the Products section and click the ‘Add to Cart’ button.
You can then either 'Checkout' or continue shopping. Your shopping cart remains in the top right corner for you to view or checkout at anytime.
Once you have chosen to 'Checkout', there are 3 steps in the checkout process:
Provide your basic information such as name and email address.
Fill out your contact details, your credit card billing address and the address you want us to ship to if it differs from the billing address. Then provide your credit card type, number and expiration date.
This page allows you to review all the information you have provided, as well as the items you have ordered and pricing. You can also edit quantities on this page. If you wish to remove an item from your order, simply set the quantity to 0. When you're ready to submit your order press 'Place Order'. You will then receive a confirmation email with an order summary.
If you wish to return to shopping at any time during the Checkout process, simply click the ‘Continue Shopping’ button on the left side menu.
During checkout, you will be asked to provide:
• Your email address
• Your credit card billing address
• The shipping address if it differs from the billing address
• Your credit card type, number and expiration date.
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12.
Do you ship to international addresses?
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No. New Zealand customers please visit www.guthy-renker.co.nz for shipping to New Zealand.
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13.
I receive an expired certificate warning when trying to purchase. Is there a problem with your certificate?
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No. To verify our certificate status, click on the Comodo logo located in our shopping cart. Some unpatched older browsers are subject to a Y2K (year 2000) bug that causes the browser to report that the "Certificate Authority is Expired." The security of these browsers and our site will still function properly to secure your data. To avoid getting this warning, we recommend that you upgrade to a newer version of your browser.
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14.
I am using Proactiv, is it safe to use Sheer Cover as well?
16
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Sheer Cover should work well with Proactiv, because Sheer Cover is non-comodogenic and it will not clog your pores. Also we leave out oils, perfumes, dyes and talcs, which means that Sheer Cover is gentle and non-irritating on your skin.
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15.
If I choose to pay in monthly installments, when is the postage charged?
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Postage & Handling charges are added to your first monthly installment only.
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16.
What happens if I'm not at home to receive the delivery?
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Deliveries are made by Australia Post. Depending on your arrangement with them, they will most likely leave a card in your mailbox advising you to collect the parcel at your nearest post office
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17.
How do I cancel my membership?
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Please call our Customer Care team on 1800 500 903.